At SM Diamond Center, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes, despite our best efforts, you may receive an item that does not meet your expectations. In the event that you receive a damaged, defective, or incorrect item, please contact us immediately at info@smdiamondcenter.com. Our dedicated customer service team will work diligently with you to evaluate the issue and find a resolution, which may include replacing the item or issuing a refund, depending on the circumstances.

To be eligible for a return or exchange, the item in question must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. Additionally, you will need to provide a valid receipt or proof of purchase. Please note that we do not accept returns or exchanges for items that have been purchased at a discounted price, as these sales are considered final.

We also have certain categories of items that are not eligible for returns or exchanges, regardless of the reason. These include:

• Custom-made or personalized products, including engraved or monogrammed items
• Sale items, which are clearly marked as on sale at the time of purchase
• Gift cards, as these are considered a form of currency and cannot be returned or exchanged

If you have received a damaged, defective, or incorrect item, it is crucial that you contact us within 48 hours of receiving your order. Our team will work with you to gather all necessary information and documentation, such as photos of the item and packaging, to properly assess the situation. Based on our findings, we will either replace the item or issue a refund, as appropriate.

In the event that you would like to exchange an item, please reach out to our customer service team at info@smdiamondcenter.com. We will carefully evaluate your request and, if approved, provide you with detailed instructions on how to proceed with the exchange process. Please keep in mind that exchanges are subject to the same eligibility criteria as returns, and we reserve the right to deny any exchange requests that do not meet these standards.

Once we have received and thoroughly inspected your return or exchange, we will promptly notify you of its approval status. If your return is approved, we will initiate a refund to your original method of payment. If your exchange is approved, we will ship the new item to you as soon as possible. Please be aware that, depending on your financial institution, it may take several business days for your refund to be fully processed and reflected in your account.

At SM Diamond Center, we take the issue of fraudulent or abusive returns and exchanges very seriously. To protect our business and maintain the integrity of our policies, we reserve the right to deny any returns or exchanges that we suspect to be fraudulent or abusive in nature. This includes, but is not limited to, returns or exchanges for items not purchased directly from us, items that have been damaged due to misuse or negligence, and items that have been altered or modified in any way from their original condition.

In an effort to prevent fraudulent activity, we may request additional information from customers who are seeking a return or exchange. This may include detailed photographs of the item and its packaging, original proof of purchase, and any other relevant documentation. We appreciate your cooperation and understanding in providing this information, as it helps us to ensure that all returns and exchanges are legitimate and processed in a timely manner.

Please be advised that any returns or exchanges found to be fraudulent or abusive may result in legal action being taken against the offending party. We strongly encourage all customers to thoroughly review our return and exchange policy and to contact us with any questions or concerns prior to making a purchase or initiating a return or exchange.

If you have any further questions or require assistance with our return and exchange policy, our dedicated customer service team is always here to help. Please don't hesitate to reach out to us at info@smdiamondcenter.com, and we will be more than happy to address your concerns and provide you with the support you need. At SM Diamond Center, your satisfaction is our top priority, and we are committed to going above and beyond to ensure that you have a positive experience with our company.